How does billing work in CaptionHub?

Billing in CaptionHub is defined by output minutes.


How do output minutes work?

Each tier has a monthly output minute allowance. When you download or publish a language version for the first time, we deduct minutes from your allowance. Subsequent exports – either burnt-in subtitles, timed text, or third party publishing – do not affect your balance of minutes.


What if I exceed my monthly allowance?

If you exceed your monthly allowance, you have the option to upgrade to the next tier, or you can purchase top-up minutes to allow you to make further downloads.


What are my options?

CaptionHub is available in a STANDARD plan, which you can customise to add the features you need, and ENTERPRISE. Please see this page for further details.


Can you offer me a discount?

We offer a 20% discount to those wishing to purchase a year's subscription to CaptionHub, which is payable in advance.


How can I cancel / downgrade my plan?

Plans can be cancelled or downgraded at the end of the billing period, and upgraded at any time. What about Sales Tax? If applicable, UK VAT will be added to the purchase prices.

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